Hello,

You.

👋  I'm Eva, a CX & Customer-Centric Business Strategist


I help organizations turn customer understanding into better decisions, from strategy and portfolio direction to how they operate and deliver.

01

Making UX an organizational capability

Organizational transformation & capability building

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02

Designing the service behind the system

Strategic decision-making

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03

AI-powered insights with open knowledge

User centric business impact

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04

Turning user insight into strategic direction

Research & evidence-based decision-making

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05

Conduct a UX catalyst event

Design culture & organizational enablement

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06

Building a user-centered delivery model

UX operations & quality governance

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07

Establish a multilevel design system

Design system at scale

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08

Legacy experience transformation

Project execution

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09

Innovation for accessibility

UX innovation

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10

Design system adoption

UX strategy & design operations

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